Terms and Conditions

Shipping and Handling

Free delivery on orders over $75 in the continental U.S.A.
International orders are subject to a flat shipping fee of $25! All other orders are charged a flat shipping fee of $5.95. Most orders are shipped via UPS within 48 hours of receipt. Orders are shipped & delivered Monday – Friday only.

We use usps to ship your package. our expedited service is provided by ups. Please note that we ship Monday-Friday during normal business hours.

Any order placed during non-business hours will be processed the following business day. Orders are processed within 24 hours of receipt. Delivery is three to five business days from the date it is processed.

Definitive Rose skincare offers FREE standard ground Shipping on all orders $75 and over.

Returns & Exchanges

Definitive Rose wants you to be satisfied with your purchase. definitiverose.com will only accept returns on items purchased through this website & with a receipt & order number. To return or exchange a purchase please call or email customer service at steve@definitiverose.com within 30 days of receipt of your purchase & the product must be 3/4 full. We will gladly replace any damaged or defective item immediately. We offer product credit on returns, no refunds. Products bought at other locations than definitiverose.com must be returned to the place of purchase.

Out of stock items and back orders

Should an item on your order be out of stock, we will notify you via email the expected in-stock date.

Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you.

Return policy 

For retail outlets please keep label and destroy product.

Advise your sales representative and he or she will ensure credit is applied to your account.

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